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Brigsdale Therapy customer privacy notice

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This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • How to complain

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Contact details

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Telephone

07749869689

Email

aaron@brigsdaletherapy.co.uk

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What information we collect, use, and why

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We collect or use the following personal information to comply with legal requirements:

  • Name

  • Contact information

We collect or use the following personal information to protect client welfare:

  • Names and contact information

  • Client account information

  • Health and wellbeing information

  • Emergency contact details

  • GP information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

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Our lawful bases for collecting or using personal information to comply with legal requirements:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to protect client welfare are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you

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How long we keep information

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I store email addresses and phone numbers confidentially for the purpose of contact during the time you are in therapy. Once therapy has discontinued your details will be deleted digitally. I keep paper records for a period of 5 years in a locked file which is a requirement of my insurance. Once this period has passed all paper data will be destroyed. 

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How long will you retain my data?

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Digital data will be removed as soon as therapy has discontinued. All paper copies shall be retained for 5 years in keeping with my insurance requirements.

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How to complain

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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Last updated

22 August 2024

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